Frequently Asked Questions

Shipping and Delivery

1. Where do you deliver? We offer local delivery within BL8 and BL9 and nationwide mail shipping for eligible items.
2. Which items can be mailed? Our gift cake boxes are perfectly packaged to stay fresh and secure during transit. Whole cakes are only available for local delivery to ensure they arrive in perfect, pristine condition.
3. How much does delivery cost? Local delivery is calculated at checkout based on your distance. Nationwide mail shipping is a flat fee of £5 or free for orders over a £50.
4. Can I choose a specific delivery date? For local delivery, yes. For mail orders, we ship via Royal Mail Tracked 24 to hit your target date, but we cannot guarantee the exact arrival time.

Ordering and Changes

1. How much notice do you need? Whole cakes require a minimum notice of 3 to 5 days. Gift boxes require 48 hours unless you are pre-ordering for a specific future date.
2. Can I add a gift note to the cake boxes? Yes, you can type your personalized message at checkout, and we will include a hand-written card inside the gift box.
3. Can I amend or cancel my order? Changes or cancellations must be requested at least 72 hours before your scheduled delivery or shipment date.

Ingredients and Storage

1. Do you offer gluten-free, vegan, or nut-free options?
2. We do not offer specialized dietary or allergy-friendly options at the moment. Our kitchen handles ingredients like wheat, dairy, eggs, and nuts, so we cannot guarantee an allergen-free environment.
3. How should I store my cakes?
4. Whole cakes should be stored in the fridge but brought to room temperature for 1–2 hours before serving for the best texture. Gift box items are best kept in a cool, dry place in an airtight container.
5. How long will the bakes stay fresh?
6. Whole cakes are best enjoyed within 3 days of delivery. Gift box treats will stay fresh and delicious for up to 5 days.